What We Store And Why
We keep the policy tied to what actually happens on your account, rather than to broad promises. When you deposit through bKash, Nagad or Rocket, the wallet reference, the amount and the time of the transfer are stored so our team can match the money to
-
1
your account and answer you if a transfer goes missing. Your name, mobile number and date of birth are held for identity checks. Your device type, browser and login times are logged, which is how we spot a session that does not look like yours. We
-
2
do not sell your details to outside lists. Access stays with the staff who need it for verification, payments and account help, and each lookup is recorded. Anything you send through chat or email — a screenshot of a wallet message, say — is filed with
-
3
your account so the next person who helps you does not ask the same questions twice. Availability of the service, and the data rules we work under, depend on your local law and the eligible regions we can accept. If your local law asks for something
-
4
different from what this page says, the stricter position applies to your account. You can open this page from the footer at any point, and we tell you by email if the wording changes in a way that touches your records.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.